June 28, 2019

Regina Health Center ranks #3 in Ohio for residential care family satisfaction and #13 for nursing home satisfaction

Regina Health Center, a 5-star-quality skilled nursing and assisted living facility serving Northeast Ohio, has again scored high in the recently released Ohio Department of Aging (ODA) Family Satisfaction Survey for both skilled nursing and  assisted living.

In the survey for residential care facilities (assisted living), Regina Health Center had a score of 97.4 out of 100, which is the third highest score among 743 total facilities, placing it in the top 1 percent in Ohio. The statewide average score was 82.6.

In the counterpart skilled nursing family survey, Regina Health Center had a score of 91.2 out of 100, ranking 13th among 986 total facilities in Ohio. The statewide average score was 77.8.

ODA’s biannual family satisfaction surveys are conducted by the Scripps Gerontology Center of Miami University. The surveys ask family members and friends of nursing home and assisted living residents about their perception of the facilities’ activities, administration, meals and dining, direct care, nursing and other factors that affect their family members’ lives.

“We are extremely proud to rank so high among all assisted living and skilled nursing facilities in the state. The satisfaction scores are a reflection of our caring, compassionate staff. We receive a lot of positive feedback from families, but it’s great to see family members feel the same way when surveyed by an outside group,” said Mark Yantek, executive director of Regina Health Center. “The family satisfaction scores are in line with our resident satisfaction scores, which were also among the best in the state last year.”

Regina Health Center also has the highest Five-Star Quality Rating from the Centers for Medicare & Medicaid (CMS). The CMS quality rating system gives each nursing home a rating of between 1 and 5 stars. Nursing homes with 5 stars are considered to have much above average quality. The overall 5-star rating includes three sources of information: health inspections, staffing, quality measures.

Yantek said staffing is an ongoing issue for most facilities, which can make it difficult to consistently receive 5-star ratings. “Regina Health Center continues to receive 5-star ratings, which is quite an achievement. We are fully staffed, which is an important factor in the ratings. It’s also important to providing quality care, which in turn creates higher family satisfaction and resident satisfaction scores. Our staff does a great job every day, and our residents and their families notice,” he added.

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