September 13, 2016

St. Vincent Charity Medical Center earns award for commitment to improving the patient experience

St. Vincent Charity Medical Center was one of only eight facilities selected for a 2016 Excellence award within the Adult Inpatient Dimensions of Patient-Centered Care category by National Research Corporation (NRC), a patient satisfaction survey company. St. Vincent Charity was recognized at the 22nd Annual NRC Picker Patient-Centered Symposium in San Diego in late August.

NRC selected Excellence award recipients based on their achievement within categories that patients have identified as being most important to the quality of their care. The award is only bestowed upon those organizations that are ranked by patients as being a top performer in one of the following categories: Overall Hospital Rating, Overall Provider Rating, Improvement Planner Champion, Value-Based Purchasing Champion, and Patient-Centered Care Champion.

The winners were selected from the extensive database of NRC hospital clients for their performance over the last four quarters. St. Vincent Charity was selected for its performance within the Adult Inpatient Dimensions of Patient-Centered Care for the period of April 2015 to March 2016. The eight facilities noted in the Dimension Awards had the highest combined percentages of patients rating them positively out of 454 facilities in the individual Dimensions of Patient-Centered Care.  St. Vincent Charity was noted for its Continuity and Transition Dimension.

“Implementing improvement processes are difficult and require large amounts of time and resources, so when organizations make the commitment to look past those constraints, it really defines who the winners are,” said Helen Hrdy, senior vice president of client service at NRC. “We congratulate St. Vincent Charity Medical Center for truly defining patient-centered care.”

As a 2016 award recipient, St. Vincent Charity is among a select group of health care innovators leading the way on the path to patient-centered care.

“Quality and patient safety are part of our mission,” said David F. Perse, M.D., president and CEO of St. Vincent Charity Medical Center. “We are constantly striving to improve the care we provide our patients and our community and this kind of recognition is validation of that ongoing work.”

St. Vincent Charity Medical Center is a ministry of the Sisters of Charity Health System.

Pictured are Marijo Atkinson and Anne Messer from St. Vincent Charity. They were in San Diego to accept a 2016 Excellence Award from National Research Corporation.

About Us

From its Cleveland headquarters, the Sisters of Charity Health System provides oversight, leadership and strategic direction to more than 20 organizations responding to community needs in Canton and Cleveland, Ohio, and South Carolina.

Follow us on Twitter