May 2, 2013

St. John Medical Center introduces centralized scheduling service

St. John Medical Center has introduced a central scheduling service designed to improve patient satisfaction and provide faster scheduling of hospital outpatient procedures and testing appointments.

“Our central scheduling team is professionally trained to provide our patients with fast and accurate scheduling,” says William A. Young, CEO and president of St. John Medical Center. “They will offer our patients easy access and one-stop shopping.”

Centralized scheduling is responsible for most out-patient scheduling procedures such as Pre-admission Testing, Radiology services (CT, MRI, Ultrasound, Diagnostic and Mammography), Respiratory Therapy, Biometrics (Cardiology Diagnostic Lab, Vascular Lab and Neurodiagnostic, and Diabetes and Nutrition Education. The centralized scheduler cannot make appointments for provider office visits or surgery.

“Patients calling to schedule an appointment can speak directly with a hospital representative who can find a time to meet their needs,” says Betsy Shaughnessy, director of the revenue cycle operation at St. John Medical Center. “Live central scheduling also provides patients with an opportunity to ask pre-visit questions.”

To save time, patients should have their physician’s order and insurance information available when making the call. Once patients are pre-registered and exams have been scheduled, the patient will report directly to the department or test location without going through registration.

The centralized scheduling service is available Monday through Friday from 7 a.m. to 6 pm. Outpatient or testing procedures can be scheduled by calling 440.827.0222 or toll-free at 877.492.0222.

St. John Medical Center is co-owned by the Sisters of Charity Health System and University Hospitals.

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