February 8, 2013

Akron Beacon Journal highlights Regina Health Center’s high patient and family satisfaction scores

The Ohio Department of Aging ranks Regina Health Center the highest in Summit County for nursing home family and patient satisfaction. Regina Health Center, a ministry of the Sisters of Charity Health System, earned an overall satisfaction score of 93.3 out of 100 from family members of residents in the latest Ohio Department of Aging’s Ohio Long-term Care Consumer Guide. The Akron Beacon Journal ran an article on February 4 about Regina Health Center and the release of the family satisfaction scores.

As seen in the Akron Beacon Journal and on Ohio.com:

State releases family satisfaction scores for nursing homes

Consumers now have another tool to help them evaluate nursing homes statewide.

The Ohio Department of Aging recently released its updated Ohio Long-term Care Consumer Guide to include new family satisfaction survey scores.

Family members of nursing home residents were asked their opinions about whether they liked the facility or would recommend it to others.

The searchable website includes results from a 2011 survey of nursing home residents, as well as inspection results, rates, staffing ratios and other information.

More than 50 percent of the top 25-ranked nursing homes in the family survey are not-for-profit facilities, according to LeadingAge Ohio, a nonprofit association that represents nonprofit senior service organizations.

The top-ranked facility for family satisfaction in Summit County is Regina Health Center, a nonprofit facility in Richfield run by the Sisters of Charity of St. Augustine. The facility earned an overall satisfaction score of 93.3 out of 100 from family members of residents.

“Regina Health Center regularly ranks highly in family satisfaction surveys thanks in part to our high scores in health inspections, committed nursing staff and notable quality-of-care measures,” Regina Health Center Executive Director Brian J. Flannery said in a prepared statement. “Importantly, all of our staff members are dedicated to providing compassionate and holistic health-care services in an atmosphere that reflects the core values of spirituality and shared community life.”

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From its Cleveland headquarters, the Sisters of Charity Health System provides oversight, leadership and strategic direction to more than 20 organizations responding to community needs in Canton and Cleveland, Ohio, and South Carolina.

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